Frequently Asked Questions

The cattery and kennels are open to bring or collect your pet as follows :-

Monday, Wednesday, Thursday, Friday & Saturday - 9.00am to 11.00am & 4.30pm to 6.30.pm

Sunday & Tuesday - 9.00am to 10.00am. Occasionally later, by our prior arrangement with individual clients.

Visit our location page for more details and local driving directions, or if you visit this page and click on 'Directions' you can input your own start address to get more detailed driving directions and a map of the route.

We do offer a collection and delivery service using our own unmarked vehicles. This service is 4.00pm to 7.00pm daily, except Tuesday and Sunday.

As we collect from a wide area, we have to plan a route - therefore it is not usually possible to arrange precise times. If you may be out, please make special arrangements at the time of booking. Also make sure that your pet can be found - cats very frequently decide to climb a tree an hour before you are due at the airport!

Yes, fully and continuously since 1976. We meet all required regulations for both the U.K. and E.U.

Yes, just arrive during our usual opening times. No need to arrange an appointment.

We accept payment by cash or cheque. We do not take credit or debit cards.

Yes. We accept all small pets i.e. rabbits, guinea pigs, hamsters, gerbils, birds, etc.

No problem. We know this can happen and we will just expect you to arrive at the next possible opening time. Don't worry if you can't phone us.

This is extremely rare but we can contact your vet or our emergency vet 24/7 and we often have our vet nurse on site too.

Your pet can stay from 1 day to over 12 months if required. We cared for a Pyrenean Mountain dog for 14 months during a house rebuild and a lovely cat for 13 months during a protracted house move.

We often care for pets for a variety of reasons other than holidays. Your pets are welcome whatever the reason.

Yes. We accept pets for day boarding and also do doggy day care when pets are returning home on the same day.

Yes please. Your vet will advise you. We recommend that you keep up with your pets booster vaccinations whether or not your pet is staying with us.

We can give regular medications just as you would do at home. Just write the needs down very clearly.

We can usually accommodate with very short notice, but of course it is best to book in as soon as you make your own arrangements.

Inoculation certificate, dog lead, any toys or treats that you wish to send.

Yes of course, but nothing too precious!

Yes. Each chalet is large enough for a family of cats.

Yes, the kennels are very large and adaptable. We can feed together or separate to feed, as you wish.

Yes, whenever necessary with radiators / heat lamps.

Yes, several times per day to suit the individual dog. We also have a secure off lead exercise area.